FAQ's
GENERAL
WHERE IS ÜBERLEBEN LOCATED?
We’re currently HQ'd in beautiful Bonners Ferry, Idaho — wedged perfectly between British Columbia, Washington, and Montana. This is where we design, test, package, and ship our products from.
WHERE ARE YOUR PRODUCTS MADE?
Where we manufacture depends product, since the facilities required can vary quite a bit by each product type. For example -- our fire starters are currently produced in Austria -- while our Kanu Spoons are produced in Asia -- and other products, like our Stöker Stoves, are proudly produced in the USA.
ORDERS
HOW LONG IS ORDER PROCESSING?
ASAP! Usually, within 1-3 business days we’ll have your order packaged, and shipped out from our U.S. based warehouse. *NOTE: Processing times may be prolonged during certain US holidays or unforeseen events.
HOW LONG DOES U.S. SHIPPING TAKE?
Generally USPS shipping takes between 3-5 business days — from our warehouse to your door step. We utilize both USPS First Class and USPS Priority Mail. The shipping time starts when the item ships, not when the order is placed.
DO YOU SHIP INTERNATIONALLY?
We sure do! Please reference our automatic shipping calculator at checkout, for international shipping options and rates. We utilize both USPS First Class and USPS Priority Mail for international shipping. Once leaving the US, your order will be handed over to your local postal service for final delivery after being sorted through customs.
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
On average, international shipping takes between 10-15 business days. However, it ultimately depends on your country’s duty process / customs inspection requirements, which have been known to delay delivery up to 4-6 weeks, in some instances. *PLEASE NOTE: COVID-19 restrictions are causing worldwide delays with both customs and local postal services. Please account for this delay when placing your order. We greatly appreciate your patience!
WHO DO I CONTACT FOR ORDER HELP or QUESTIONS?
Questions? No worries, we’re here for you! Just shoot us an email at orders@uberleben.co. Please include your order number if you have that.
You can reach us directly by phone at (866) 521-8777 from 8AM to 4PM, Monday - Friday, PST.
Feel free to message us on any of our social media platforms as well. We’re pretty quick there, too. Unless we’re outdoors enjoying our weekend. :)
KUKSA CUPS
WHAT TYPE OF WOOD IS USED?
All of our kuksas & utensils are produced with a hardwood called Hevea brasiliensis (aka “Mala Oak”).
WHAT TYPE OF FINISH?
All of our kuksas & utensils are sealed with a food-grade, BPA-free finish.
HOW DO I CARE FOR MY KUKSA?
These guidelines are to help ensure maximum longevity. Like any natural wood product (i.e. cutting boards, knife scales, etc.), if you treat your kuksa right, it’ll serve you well for years!
1. HAND WASH and DRY BEFORE INITIAL USE. Just good practice for anything that's been handled and packaged.
2. OIL REGULARLY. Your hand’s natural oils help, too. Dry wood has a propensity to crack and split over time, so keep it conditioned. Remember, dish soaps strip these oils. We recommend using a food-grade oil like Olive Oil, vegetable or a raw Linseed Oil.
3. NO EXTREME TEMPS. Including microwaved, dishwasher, and boiling liquids. Can you use your cup for hot coffee or tea? Absolutely! Just let the boiling liquid sit a few minutes before pouring. High temperatures can potentially fatigue the wood, and eventually, over time, cause it to crack.
FIRE STARTERS
WHAT TYPE SHOULD I BUY?
This depends greatly on preference and use. We offer many variations because everyones needs are different. Key things to consider when selecting a fire starter is size, weight and ease of use. Generally speaking — the larger the fire starter, the easier it will be to use. And the smaller the fire starter, the more difficult it may be to use.
HOW MANY STRIKES?
This also can vary by the size of fire starter you end up purchasing and using. Our estimated levels are based off the diameter (or thickness) of the ferro rod. For instance a 1/2'' thick Ferro Rod is approximately 20,000 strikes. A 3/8’' ferro rod is 15,000 -- and a 5/16’' ferro rod is 12,000 strikes.