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    FAQ's

    GENERAL 

    WHERE IS ÜBERLEBEN LOCATED?
    The Greater Pacific Northwest! We’re currently headquartered in beautiful Bonners Ferry, Idaho — wedged perfectly between British Columbia, Washington, and Montana. This is where we design, test, package, and ship our products from.

    WHERE ARE YOUR PRODUCTS MADE?
    Manufacturing locations vary by product. The processes used for stamping stainless steel are very different than the processes used for hand-carving wood. While some of our products are assembled at our U.S. facility, others are manufactured overseas. It just depends on the production requirements. We are committed to moving 100% of our product manufacturing to the U.S., as it becomes viable.

     

    ORDERS 

    HOW LONG IS ORDER PROCESSING?
    ASAP. Usually, within 1-2 business days we’ll have your order processed, packaged, and shipped from our U.S. based warehouse.

    HOW LONG DOES U.S. SHIPPING TAKE?
    Generally, between 3-5 business days — from our warehouse to your door step. We utilize both USPS First Class and USPS Priority Mail.

    DO YOU SHIP INTERNATIONALLY?
    Yes! We sure do! Please reference our automatic shipping calculator at checkout, for international shipping options and rates. We utilize both USPS First Class and USPS Priority Mail for international shipping.

    HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
    On average, between 5-10 business days. However, it ultimately depends on your country’s duty process / customs inspection requirements, which have been known to delay delivery up to 6 weeks, in some instances.

    WHO DO I CONTACT FOR ORDER HELP?
    We’re here for you! Just shoot an email to orders@uberleben.co (please include order number if you have it). Or, you can reach us directly by phone at (855) 937-3665 (EXT 700) M-F, 8am-4pm PST. You can also message us on any of our social media platforms! We’re pretty quick there, too. Unless we’re outdoors enjoying our weekend. :)

     

    KUKSA CUPS

    WHAT TYPE OF WOOD IS USED?
    All of our kuksa cups are produced with Hevea brasiliensis (aka “Mala Oak”).

    WHAT TYPE OF FINISH?
    All of our kuksa cups are sealed with a food-grade, BPA-free finish.

    HOW DO I CARE FOR MY KUKSA?
    These guidelines are to help ensure maximum longevity. Like any natural wood product (i.e. cutting boards, knife scales, etc.), if you treat your kuksa right, it’ll serve you well on many adventures!

    1. HAND WASH and DRY BEFORE INITIAL USE. Just good practice for anything that's been handled and packaged.

    2. OIL REGULARLY. Your hand’s natural oils help, too. Dry wood has a propensity to crack and split over time, so keep it conditioned. Remember, dish soaps strip these oils. We recommend Olive Oil or Linseed Oil.

    3. NO EXTREME TEMPS. Including microwaved, dishwasher, and boiling liquids. Can you use your cup for hot coffee or tea? Absolutely! Just let the boiling liquid sit a few minutes before pouring. High temperatures can potentially fatigue the wood, and eventually, over time, cause it to crack.

     

    FIRE STARTERS 

    WHAT TYPE SHOULD I BUY?
    This depends greatly on preference and use. We offer many variations because everyones needs are different. Key things to consider when selecting a fire starter is size, weight and ease of use. Generally speaking — the larger the fire starter, the easier it will be to use. And the smaller the fire starter, the more difficult it may be to use.

    HOW MANY STRIKES?
    This also can vary by the size of fire starter you end up purchasing and using. Our estimated levels are based off the diameter (or thickness) of the ferro rod. For instance a 1/2'' thick Ferro Rod is approximately 20,000 strikes. A 3/8’' ferro rod is 15,000 and a 5/16’' Ferro Rod is 12,000.